About ten years ago, my mom sent an email, kvetching that the city where she lived was spending four million dollars to redo all the street corners.
Just so people in wheelchairs could roll up and down curbs.
FOUR MILLION DOLLARS for a few people, she groused.
Even without the smell of smoke jumping six inches off his body, his brown teeth revealed the habit. His stringy, shoulder-length hair — just turning to gray — brushed the shoulders of a snowmobile jacket. No one had seen him before, but the library tends to see new people on snowy days.
Needing help to get on the wi-fi, a flood of words parting the air before him, the guy steered himself toward the workers at the circulation desk. “Hey, yeah, so my phone doesn’t work right now, and I need to make some calls over the internet because I have some things to arrange – like, I gotta meet my landlord.” No problem, a worker assured him, bending his head over the guy’s phone. As he pointed to the screen, leading the patron from click to click, the patron’s deluge of words continued to wash over bystanders.
Eventually, in a kooky end stop to his tale of phones and landlords, the guy blurted to his wi-fi helper, “You ever heard of Pinterest?”
Sure he had. As media support to the masses, library workers tend to know the platforms. Curious as to where the question was headed, wi-fi helper nodded and asked: “Are you on Pinterest?”
Oh hell yeah, the smoky patron was more than just “on Pinterest.” In fact, he puffed proudly to the library worker, “I’ve got something on Pinterest that’s had over a million downloads.”
Unflinchingly supportive, the worker raised his eyebrows to convey awe. “Wow, that’s pretty amazing,” he said. “You should try to figure out how to make some money off that!”
The patron agreed: “Yeah, yeah, I should make some money off it, ‘cause then I could be in the Bahamas, sitting on a beach, drinking a beer with Jimmy Buffet. But I can’t figure out how to make a cent off this stuff. I’ve got Mark Zuckerberg calling me, Jeff Besos, too; they’re all gettin’ in contact with me, and still I can’t make any money off my thing.”
Realizing his phone was successfully connected to the wi-fi, he waved it in the air with a flourish as he headed outside to do business.
Popular rightwing meme on Pinterest
Less than five minutes later, he was back. “Hey, you guys got a phone I can use? Mine isn’t working. I can’t make my calls.”
“Sure,” said a different library worker — the one who bike commutes year-round — “we can do that for you. Just tell me the number, and I’ll dial it.” In short order, the smoky patron was holding the receiver, making arrangements to meet up with a buddy. “Much appreciated,” he called over his shoulder a minute later to the library workers, his hand already cupping the pack of cigarettes in his pocket in anticipation of air without rules.
In December of 2019, a thread on Facebook disintegrated from complaining about how slow the city of Duluth was to plow residential streets after a massive snowstorm into mocking the funding and space devoted to bike lanes in some well-trafficked areas. One wit dismissed: “We live in a climate where 10% can only use [them] 35-40% of the year . . . there is no sense to it. It’s for tourists.”
Five minutes later — the length of time it takes to finish a deeply inhaled smoke — the patron was back. “So, a while back I checked out a bunch of movies from the public library in a different city, and now they’re really late, at least a month, and I was wondering if you guys can do something about that?”
Unfortunately, the worker had only this counsel: “Because they are located in different systems, our library doesn’t ‘talk’ to that other library, so you’d have to directly contact the library you checked them out from.”
The smoky patron didn’t get this far in life without some moxie. “But I was thinking you could call them for me?”
The library worker didn’t get this far in his day without some patience. “Sure, I can do that. Let me look up the number, and I’ll dial it for you.”
Within moments, the patron again held the receiver, again negotiating a plan. “Yeah, I’ve got movies I checked out from you, and they’re really late. Can you help me out? I couldn’t return them because I was down in Brooklyn Center, kind of stuck down there.” He paused. Then, elaborating, he cryptically added, “Man, that was a dark trip.”
In a different location but a sharing a common mission, the library worker on the other end of the phone line created a plan for the movies’ return.
Wrapping up the call, the smoky patron nodded. “Okay, I’ll bring them in Monday.” Handing over the receiver, he again thanked his team. “I’m glad you guys helped me call them ’cause you saved me a lot of money there.”
With that, the patron, well satisfied, exited the building.
A crony of the Koch Brothers, Randal O’Toole asserted in 2016:
Whatever the service levels, [public] transit just isn’t that relevant anymore to anyone . . . more than 95 percent of American workers live in a household with at least one car, and of the 4.5 percent who don’t, less than half take transit to work, suggesting that transit isn’t even relevant to most people who don’t have cars.
The patron’s next cigarette went quickly. Four minutes later, he ambled up to the circulation desk once more.
“I need to call the animal hospital and check on my cats. Can you dial that number for me?”
The bike-commuting library worker obliged. It’s what they do.
Plus, there was the spectacle of it all. This time, the handset recognizing his grip by now, the smoky patron opened negotiations with disconcerting directness, asking the unsuspecting employee at the animal hospital:
“You got Wiggles’ ashes?”
Clawing toward comprehension, the recipient of the question strangled out something akin to “May I ask who’s calling?”
“Yeah, my cat, he died there. You cremated him and put him in an urn, right? And you drew his name WIGGLES on the urn, right?” From this line of inquiry, the smoky patron obtained the information he needed. Shifting topics, he announced, “Okay, now I gotta talk about my other cat. I think I need him tested for worms. How much is it going to cost to get a full test for worms? I need to know the exact amount, ‘cause I got $100 in my pocket, and I gotta take a taxi about ten miles, so I need to know exactly how much it’s gonna cost to be sure I have enough. I have his poop with me, so you can test it for the worms, ‘cause I’m pretty sure he’s got worms. He gave me a look today. I had another Coon cat once, and when he gave me that look, it was after someone had died in my house. Once the cat had seen death, he gave me that look.”
Knowing, from hours, days, years of experience that the storyteller was gaining steam, the library worker moved closer, signaling wrap it up. Not one to abuse privileges, the patron accepted it might be time for another smoke. “Oh, yeah, okay. I’m in the library. I gotta go. I’ll bring the poop. But before I get there, can you find my Wiggles?”
In 2017, New York Observer writer André Walker tweeted: “Nobody goes to libraries anymore. Close the public ones and put the books in schools.”
Business handled, the smoky patron — a “one-time” drop-in on a snowy day — headed again toward the exit doors, out to the busy street where a bus stopped every five minutes,
waiting as dedicated riders, challenged by limitations of terrain or road access, tossed their bikes into the rack on the front;
depositing the retiree who’d chosen not to own a car but who felt less alone when she attended the library’s Social Knitting for Seniors;
idling while the wheelchair ramp lowered for the regular with cerebral palsy, a young man who liked to roll down a few blocks to Starbucks for a treat;
dropping off the frazzled single mom with two kids who liked to play games in the big building with all the books;
picking up the downtown office worker who’d have liked to make more than $12/hour one day so she could start paying down those credit cards;
providing a blast of warmth to the crew of rough twenty-year-olds who fought, loved, and used loudly and publicly;
transporting a rainbow of people from the west end, the east side, up over the hill — those hundreds of individuals who relied on kind hearts and public services to get through their days;
pulling away from the shelter with a blast of exhaust in the frigid air;
leaving behind a pony-tailed man — head bent as he lit a cigarette — who was waiting for his taxi, a jumpy talker of a guy who called out to a passing acquaintance, “Hey, you need a ride? I’m about to go over the bridge to pick up my Wiggles.”
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